We passed the relevant criteria and as a result, DSB Ltd are now members of the Association of Plumbing and Heating Contractors (APHC).

Not only are we very proud of this as it underlines our hard work, above all it’s important our clients know they’re safe in our hands.

As recognised APHC members we guarantee certain commitments to (sourced APHC website):

• Comply with the requirements in the ‘APHC Membership Schemes Rules’;
• Complete our work to the minimum Building and Water standards emphasised in the ‘APHC Customer Charter’;
• Investigate any customer complaints in adherence with the ‘APHC Minimum Requirements for a Customer Complaints Procedure’;
• Provide full contact details on all relevant communications with customers. For example, written correspondence, quotations, invoices and electronic communication;
• Ensure appropriate levels of insurance are in place to correspond with the business activities (minimum £2M of public liability is maintained at all times and minimum £5M of employer’s liability is maintained at all times (if staff are employed));
• Ensure only competent engineers undertake plumbing and heating work.

In short, we are a professional business delivering high standards of workmanship and customer service

If you require peace of mind, contact DSB today on 01626 444494 for a quality assured service.

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