FAQs
FAQs
Boiler FAQs
We can supply and install combination boilers, heat only boilers and system boilers
Vogue & Logic Max – Ideal Heating
Green Star 4000 – Worcester Bosch
Eco Compact – Main Heating
- Supply and installation of your chosen boiler by one of our team of expert fitters
- Full system power flush & certificate
- Magnetic filter and shock arrestor
- Rubbish disposal
- Making good of the flue internal and external (solid wall only)
- Gas safe & warranty registration
- Admin support & annual service reminders
Between 1-3 days depending on the complexity of the job.
Flexible finance is available on request to help you spread the cost and make the work more affordable. Compare with up to 24 lenders without impacting your credit score. Interest rates from as low as 3% with a range of repayment options.
You can increase your boilers longevity with regular servicing but if you begin to notice odd smells, frequent breakdowns, higher bills, strange noises or water leaks, it’s probably time for a new boiler.
Older boiler models can mean finding replacement parts become harder and more expensive plus newer boilers are more energy efficient and can help you save money!
DSB Ltd is a gas safe registered and our company number is 659074
Yes! We can supply and fit a range of traditional and smart home thermostats
It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:
Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
Extinguish all naked flames and don’t smoke.
Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
Contact the relevant National Gas Emergency service number for your area.
If the attending emergency operative identifies an issue with any gas appliances, follow their advice concerning the use of the equipment. Where advised, contact a Gas Safe registered engineer to fix the appliance and check it’s safe.
If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.
Central Heating FAQs
Bleeding a heating system is necessary when your radiators aren’t working properly. Sometimes when the air inside your radiators become a problem, some or all of them may become cold or too hot.
By bleeding the system, the trapped air disappears, returning the normal water flow in the radiators. If your radiator is not getting hot even after bleeding, call a heating expert to fix the issue.
A system flush or power flush is a cleansing process for your boiler which removes any dirt, sludge, rust and debris that may have accumulated within your boiler system over time. These deposits, if left, can seriously effect the efficiency of your heating system and cause cold spots in your radiators, even after bleeding them.
Bathroom/Wet Room FAQs
- Your quote with DSB will include a dedicated team of expert fitters
- Ordering and delivery of the sanitary ware of your choice
- Tiling, adhesives, grout and consumables
- Electrical work
- Waterproofing of wet areas
- Rubbish removal and recycling
- 12 month warranty on all our work
DSB Ltd is a supply and install company only. The reason for this is that we handle the ordering and delivery process for you and, by using our trusted suppliers we can ensure the highest quality fittings on all of our installations. Should there be an issue with any item, we can have a replacement the very next day meaning there is no disruption to your installation schedule.
We can help you convert your existing bathroom into a more accessible space. We understand that life has its challenges but your bathroom doesn’t have to be one of them. If you want to made adaptations to your home, you may be eligible for financial support from your local council to make changes and for larger adaptations, you can apply for a disabled facilities grant. You’ll not have to pay VAT if the work’s being done to help you because of your disability. For more information, visit https://www.gov.uk/guidance/vatrelief-on-certain-building-work-if-you-have-a-disability
We are proud of our established relationships with the following suppliers: Victoria Plum, Topps Tiles, KVIT, AKW, SCUDO, Victorian Plumbing & Altro Flooring.
Yes we can. We are able to install bathrooms and wet rooms in both small and large commercial spaces.
Flexible finance is available on request to help you spread the cost and make the work more affordable. Compare with up to 24 lenders without impacting your credit score. Interest rates from as low as 3% with a range of repayment options.
- Make your enquiry and set a date for us to come and survey your property with a friendly member of staff
- We send you a detailed quote including your proposed layout drawing
- We invite you to the showroom where you confirm sanitary ware / floor and wall finishes
- Secure your date with a £200 holding deposit
- 6 weeks prior to your installation date we request full materials deposit (minus your holding deposit)
- We keep you updated leading up to your installation
- We install your bathroom and ensure your job satisfaction
- All backed by DSB 12 month guarantee
DSB Bathrooms is a supply and install company only. Should there be an issue with any item, we can have a replacement the very next day meaning there is no disruption to your installation schedule. We can also guarantee the quality of the products we are installing from our reputable and trusted suppliers ensuring customer satisfaction.
This can only be verified upon a site survey from our expert estimators. If you make an enquiry and let us inspect the property to confirm the feasibility. We will then submit a detailed costing back to you based on the site survey and job specifics.
This is absolutely fine. We would however like to take care of the ordering process to ensure no delays prior to your installation.
The short answer is yes. However it is essential that we come to the property to inspect the property and ensure it is feasible and to provide you with a quote.
Please follow the link to see HMRC guidance on VAT exempt installations. https://www.gov.uk/guidance/vat-relief-on-certain-building-work-if-you-have-a-disability
Yes upon request Please enquire with our office on 01626 444494.
Since 2018, BSI regulations require that a suitable waterproof membrane is fitted to any part of a room that can get wet, such as a bathroom. At DSB we include this in every quote and installation ensuring peace of mind and additional protection to your property.
Yes you certainly can. However it is essential that you have a survey form our expert estimators to ensure feasibility.
Yes DSB cover every aspect of your installation this includes:
- Design and supply
- Sanitary ware / shower wall panels / tiles / accessories
- Rubbish disposal
- Plumbing and electrical
- Carpentry
- Plastering
- Painting / decorating
- Tiling / wall panels
- Altro / vinyl / Luxury vinyl tiles (LVT)
- Waterproof tanking
- 12 month guarantee
Yes however we predominantly are a supply and installation only company.
DSB Guarantee FAQ
12 month labour guarantee. This covers all aspects of our installation.
Yes, all items supplied by DSB are covered by the manufacturer’s warranty.
No. However we will always be a phone call away to help where we can.
Call the manufacturer or where the item was purchased from and they will advise. Should additional works be necessary from DSB additional charges may apply if we did not supply the item.
Simply call the office and we will ensure any and or all rectification works are undertaken at the earliest convenience.
Showroom FAQ
Unit 8, Signal Building, Brunel Rd, Newton Abbot, TQ12 4PB, Devon (Turn left at ‘Chivers’)
No, however, on request we can make ourselves available. It is strongly advised you call the office and make an appointment by calling 01626 444494.
We have a wide variety of sanitary ware including taps, showers, shower trays, screens, wall panels, tiles, flooring options and speaker lights. We have disabled adaptations, wet rooms and multiple bathroom displays to give you a very good visual representation.
Yes you certainly can, however we would always advise to call ahead and make an appointment with the office on 01626 444494.
Plumbing and heating systems FAQ
We can accommodate this as we have gas safe registered engineers employed here at DSB. We also have Plumbing qualifications to install unvented cylinders in accordance with G3 building regulations.
The only reason you would need to upgrade your heating or hot water system would be to accommodate sufficient water pressure for your new shower. This will always be identified upon your initial survey and DSB can certainly accommodate any upgrades or offer alternative showering options.
Overhead drenchers require the correct pressure and flow rate for the shower to operate. All showers require the correct flow rate and pressure for them to operate correctly. DSB will always advise of the correct installation method and any works necessary to achieve a fully functioning shower for your new bathroom.
Yes, a shower pump can be installed to ensure your shower operates and flows correctly. A site survey would be required, however in almost every circumstance an unvented cylinder installation will be a more cost effective and long lasting installation if you have a gravity fed hot water cylinder existing. If you have a combination boiler and pressure is still an issue a cold water mains pump can be installed to assist with water pressure.
- Silent in operation
- Lifetime guarantee on the cylinder
- Mains pressure on all hot and cold water outlets throughout the property
What is included from DSB Bathroom services FAQ
- Detailed quote from experienced plumbing and heating engineer tailored to your requirements
- Showroom to view your sanitary ware and other products
- All trades under one roof meaning you deal with 1 company from start to finish
- Office support so you can contact someone when you need to
- 12 month guarantee
- Friendly staff members at every turn
- Fully qualified and experienced tradesman
- High standards from start to finish
- No organising tradesman or suppliers to have your bathroom installed
- Additional plumbing and heating services should your existing systems need upgrading prior to your bathroom being installed
